tumzy
0 Open Your Store

Updating Your Shipping Address

We offer several ways to update your shipping address. Here’s how:

Update Your Shipping Address in Your User Profile:

  1. Click on your name in the top right corner and select Account Settings.
  2. From there, you can easily update your shipping address.

Update Your Shipping Address During Checkout:

  1. On the checkout page, any changes made to your shipping information will be recorded automatically.
  2. When you begin your transaction, the updated address will be saved with your order.
  3. The new address will be shared with the seller to ensure your items are shipped to the correct location.

If you have any questions, feel free to reach out to our support team!

Having Trouble Signing In? Here’s What to Do:

  1. Go to the Forgot Password page on Tumzy.
  2. Enter the email address associated with your account.
  3. Check your inbox for a password reset email (if you don’t see it within 5 minutes, be sure to check your junk or spam folder).
  4. Click the link in the email. This will automatically log you in, where you can then set a new password.

If you continue to experience issues, feel free to reach out to our support team for assistance.

Welcome to Tumzy!

We’re excited to help you become part of our community.

Getting Started is Easy and Free:

Once you have a confirmed Tumzy account, you’ll enjoy access to great features like:

  • Adding items to your wish list
  • Using Tumzy’s on-site messaging system
  • Requesting support from Tumzy Help

How to Register for a Tumzy Account:

  1. Review our Terms of Use and Privacy Policy.
  2. Visit Tumzy.com and click on “Sign In.”
  3. Fill out the registration form. You can use your email to create an account or choose to continue with Google, Facebook, or Apple.
  4. Check your inbox for a confirmation email from info@tumzy.com. Follow the instructions inside to confirm your account.
  5. Tip: If you don’t see the confirmation email, try checking your spam or junk folder. If you’re using Gmail, look in the Social and Promotions tabs. Also, add info@tumzy.com to your contacts to avoid missing future communications.

Trouble Signing In?

  1. Go to https://tumzy.com/ and click “Sign In.”
  2. Want to open a shop? Select Become a Vendor at the bottom of the Sign In page.

Having Trouble Creating an Account?

If you can’t create an account, it might be due to restrictions from your internet connection, such as firewalls in places like libraries, businesses, or public Wi-Fi networks. Here’s what you can do:

  • Try using a different internet connection.
  • If you’re on a mobile device, try using your mobile data.

If the issue persists, your email address might not be eligible for registration. You can try registering with a different email.

We’re here to help! If you encounter any issues or need assistance, don’t hesitate to reach out to our support team.

There are no listing fees and no monthly Tumzy fee. On each sale:

  • Tumzy commission: 10% of the item price. Shipping and sales tax you charge the customer are passed to you in full.
  • Stripe processing fee, at cost: 2.9% + 30¢ for cards and digital wallets (Apple Pay, Google Pay, Link, Cash App Pay, Amazon Pay); higher for buy-now-pay-later (currently 5.99% + 30¢ Klarna, 6% + 30¢ Affirm). Calculated on the order total including shipping and tax, and split between sellers on a multi-seller order in proportion to each seller’s share.
  • Stripe payout fee: 0.25% + 25¢ per transfer to your Stripe account.
  • Stripe active-account fee: $2.00 in any month you receive a payout, deducted from your next payout.
  • Refunds: Stripe keeps its processing and payout fees when an order is refunded, so that amount is billed back to you in proportion to the refund and deducted from your next payout.

Payouts go through Stripe Connect. In your Store Manager open Settings → Payment, set Preferred Payment Method to Stripe, save, then click Connect with Stripe and complete Stripe’s onboarding (identity verification and your bank account).

Once connected, your share of each paid order is transferred to your Stripe account automatically, less the fees listed above, and Stripe pays out to your bank on the schedule shown in your Stripe Express dashboard. Stripe also handles your tax reporting (Form 1099-K). Until you connect, your earnings are held and cannot be paid out.