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Shipping Policy
What are the delivery charges?
Your Orders’ shipping costs will be calculated and presented during the checkout process.
What is the estimated delivery time?
Your Orders’ shipping costs will be calculated and presented during the checkout process.
Why does the estimated delivery time vary for each seller?
Your Orders’ shipping costs will be calculated and presented during the checkout process.
Seller does not/cannot ship to my area. Why?
To find out if the goods may be delivered to your location, type your pincode on the product page .
If you wait till the checkout stage to provide your pincode, the pincode in your mailing address will be utilised to verify for serviceability.
• Whether or not your location can be serviced is determined by a number of factors.
• Whether or not the Seller will deliver to your location
• If there are any legal constraints in shipping specific products to your location, please let us know.
• The presence of dependable courier partners in your area
• Sellers may choose not to ship to specific places at times. This is absolutely up to them to decide.
Refund Policy
The first step when having an issue with your order is to contact the shop to see if they can help resolve the issue to your satisfaction.
PayPal Purchase Protection:
If you have tried reaching out to the shop for support on your order and they haven't replied within 2 business days or they haven't been able to suggest a resolution to your issue to your satisfaction you can see if your issue falls under PayPal's Purchase Protection policy and reach out to them for assistance in your payment. PayPal Purchase Protection can be found here: https://www.paypal.com/us/webapps/mpp/paypal-safety-and-security
Tumzy Support:
If PayPal was not able to provide you with the support you are looking for you can always feel free to contact Tumzy Support by submitting a help request in the link below this article and we will be happy to see what we can do to help.
Cancellation / Return / Exchange Policy
Returns Processing
If you receive a product which is damaged or broken, missing components or accessories, is faulty, or differs from its description on the product detail page, you may return it within the respective returning time. you can contact us to initiate the return process.
Returns Pick-Up
To begin a return, please contact us. Once you’ve started the return procedure, you’ll get a notification to explain everything. The Logistics department will make every effort to make the item pick-up as simple as possible.